Services

Five levels of repair part services
 

• Test and Certification - Parts certified as operating within specification – lowest price solution
• Repair and Return - Defective parts are sent to GE for repair using GE quality processes and standards
• Exchange Parts – When a defective card needs an immediate replacement and timelines don’t allow for standard repair cycle times
• Remanufactured Parts – When you need a certified remanufactured replacement drive board/card, but no “core” is available
• New Parts – Genuine new GE boards and components​

GE Advantage

GE offers a full range of products and services to address your most pressing drive challenges.  So, why GE?

• OEM Advantage – Our experienced technicians have unique access to product knowledge, drawings and technical support from our factory engineers
• Our expanding network of field and factory engineers provide global support 24/7/365
• Onsite Support offers system and component-level diagnostics solutions by remote, field-experienced GE engineers
• Factory-approved GE parts and repair services enhanced by a limited 18-month warranty on entire drive- and board-level components

Resources

Service Publications

• DC Drive Services (DC2100e)
• Digital Drive Upgrades
• Drives and Control Performance Audit
• Drive Services
• Drives Test and Certification
• On-Site Support for Drives (Remote Diagnostics)
• Reducing Arc Flash for Variable Speed Drives
• Variable Speed AC Drive Services

Lifecycle Extension

• Disconnect Switch for AC2000 and Innovation Drives
• DLAN+ Enhanced Communication Card
• Drives Parts and Repairs Services
• IS BUS Enhanced Communication Card
• Repair and Remanufacture Services for Field Control*

Case Studies

• Aluminum Mill Productivity Increase
• Paper Mill Refurbishment
• Plant-Wide Life Extension at Industry-leading Steel Plant